Contacts

Home | Contacts

Contact Us

Contact us to learn more about our natural cosmetic products with saffron. You can reach us by calling the numbers provided, sending an email, or using the contact form below —we will be happy to assist you.

Phone Number

+359 896 640 983

+359 899 644 311 

Email

info@croziabg.com

Working Hours

from 9:00 to 18:00
Monday to Sunday

Location

Sofia

Frequently Asked Questions

What is the standard delivery time?

Standard delivery time is 1-3 days. For orders placed by 11:00AM. Orders placed after 11:00AM are processed the next business day.

How do I get a promo code for a 10% discount?

Register or log in to your profileto receive personalized discount codes tailored to your customer profile and the season.

Can I Return or Cancel My Order?


Returns and order cancellations

These terms regulate the procedure and deadlines for cancelling orders and returning products purchased from Crozia online store, in accordance with Directive 2011/83/EU of the European Parliament and of the Council on consumer rights and the Consumer Protection Act (CPA)of the Republic of Bulgaria.

Read more
  1. Right to Cancel a Distance Contract

    Deadline: The consumer has the right to cancel the order without stating a reason within 14 days days from the date of receiving the goods.
    Notification: To exercise this right, the customer must notify us in writing (by email or via the contact form on the site), stating:

    • First and last name,
    • Order number,
    • Contact phone and email, and
    • and an explicit statement of withdrawal from the purchase (you can download here).
  2. Conditions for Product Returns

    Hygiene Requirements: Due to the nature of cosmetic products and in view of hygiene requirements, returns are only possible if the product has not been opened, not been used, and is in its original, undamaged packaging.

    Restriction: Products that have been unsealed, used, or have the integrity of their packaging compromised are not subject to return, according to Art. 57, item 5 of the CPA.

  3. Method of Return

    Shipping: After confirmation from our side, the customer must send the products back to the specified address.

    • Costs: The return costs are borne by the customer, except in cases of a wrongly shipped or defective product..
    • Recommendation: It is recommended that products be returned using a courier service that provides parcel tracking.
  4. Refunds

    Processing: Once we receive and check the returned products, their value will be refunded within 14 days from the date of receipt, in the same manner as the payment was made (unless otherwise agreed).
    Right to Withhold: Crozia reserves the right to withhold the refunduntil the products are received back or proof that they have been shipped is provided.

  5. Damaged or Wrongly Shipped Products

    If the customer receives a damaged or incorrect product, Crozia will replace the item free of charge, with all transportation costs being borne by the company.
    Action Required: It is necessary to contact us within 3 business days of receiving the order, attaching a photo of the product and the packaging.

  6. Contact

    For any questions related to returns or order cancellation, you can contact us at:
    info@croziabg.com
    0899 644 311

What Quality Certificates Does Crozia Hold?

All our products are certified and of proven high quality. Our line of saffron cosmetics is rated "Excellent" by the dermatological institute Dermatest – Germany, which guarantees safety and effectiveness for your skin.

Are the products suitable for sensitive skin?

Yes. Crozia formulas are created with sensitive skin in mind, free of parabens and sulfates. The products are enriched with natural active ingredients and high-grade saffron.

Can I place an order by phone?

Yes, you can also place an order by phone at 0899 644 311, as our consultant, will be happy to assist you.
You need to provide: name, surname, email, address and delivery phone number.

Can I use a promo code or voucher for products that are already discounted?

Products that are already discounted cannot be combined with additional promotions, vouchers, or promo codes, unless explicitly stated otherwise on the website.

How can I contact you?

You can contact us via the contact form on the site, by email: info@croziabg.com or via direct message on our official profiles on Facebook and Instagram

Contact form



    NEW IDEAS FOR BEAUTY

    Subscribe to Our Newsletter

    You can receive up-to-date information about promotions, new products, and more.